At OLD STREETS, customer satisfaction is our priority. Please read our refund and return policy carefully to ensure you have a seamless shopping experience.
1. Return Policy
- Returns are accepted within 7 days of receiving the product.
- Items must be in their original condition, unused, unwashed, and with all tags attached.
- Refunds are not available. Customers can request a product exchange or a size replacement only.
2. Courier Charges
- All courier/shipping charges for returns and exchanges will be borne by the customer.
- The customer is responsible for ensuring that the returned item reaches us in good condition.
3. Non-Returnable Items
- Customized or altered products.
- Items damaged due to misuse or improper care.
4. Process for Returns/Exchanges
- Contact our customer support team within 7 days of receiving your order to initiate a return or exchange.
- Provide your order number, product details, and reason for return/exchange.
- Ship the product to the address provided by our team.
- Once we receive and inspect the returned item, we will process your exchange within 5-7 business days.
5. Important Notes
- Exchanges are subject to stock availability.
- In case the requested size or product is unavailable, you may choose another product of equal value.
Contact Us
For assistance with returns or exchanges, please contact us at:
- Email: info.oldstreets@gmail.com
- Phone: +92 312 9668004
We appreciate your understanding and cooperation!